You're Through to Michael, How Can I Help?
This is a role-play scenario to work on with your teacher.
You will play someone who works in a call centre or support for your company. Your teacher will play customers who are calling you with problems.
This is a great exercise for building confidence in telephone support and business English!
You are a Customer Service Representative for Banana Computers. Your job involves talking to members of the public who are contacting you for a number of reasons, including:
Asking about their orders
Looking for technical support
Complaining about Banana Computers service
We’ll concentrate on the language and common expressions used. Don’t worry too much about the details of what the customer (teacher!) is calling to talk about.