It's Hard Work at a Startup!
This is a role-play scenario to work on with your teacher.
You will play someone who works in a small startup company. Your teacher will play customers who are calling you with problems.
This is a great exercise for building confidence in telephone work and business English!
You are working with some former University colleagues in a tech startup, SuperTech. You sell an online CRM tool, “SuperCRM”, targeted at SMEs. The tool has a lot of the features of the industry-leading applications, but it is still new and has a few problems.
Because it’s a startup, everyone has several jobs. You are a developer and support the customer database part of the product. You also work on customer support, handling calls and emails from people using the SuperTech product.
Today you’re on customer support, and a customer is calling to complain about your product. Although they are not angry, they are disappointed as they’ve had several previous problems.
Your job is to understand the customer’s complaints, and try to convince them that they will be investigated.